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Organizations with strong coaching cultures report that their employees are “highly engaged,” compared to organizations without strong coaching cultures. Coaching is a skill that leaders and managers must have along with other skills. Leaders with coaching skills will gain more support from their team members.



Who will benefit from this programme


Anyone managing their workplace relationships. This is not exclusive to people in management positions, but to just about anyone who works with others. It is not enough to tell people what you want them to do and expect them to do it, but to understand each and every team members capability and aspirations. Whether you are a manager or someone working alongside peers – you will probably have to use coaching skills as part of your everyday communication.

Program Objective


At the end of this programme participants will be able to:

  • At the end of this programme participants will be able to:
  • develop a coaching style which meets individual and business needs
  • determine barriers to learning and how to overcome them
  • give effective feedback in a way that encourages positive change

Program Outline

Defining coaching
  • What is coaching?
  • Differences between coaching and other development approaches
  • Small group exercise
Using the GROW model
  • Summary of the G.R.O.W. model
  • Examples of effective questions using the G.R.O.W. model
  • Selecting your key questions
Role of a coach
  • The role, skills and attributes of an effective coach
  • Key principles of coaching
  • Coaching as a motivational tool
  • Identifying coaching opportunities
  • Small group practical activity, pairs exercise and group discussion
Active and reflective listening skills
  • Active listening
  • Summarising, paraphrasing
  • Reflecting back
  • Practical exercises in pairs and trios with group discussion
Questioning techniques
  • Different types of questions
  • Use of open questions
  • Identifying ways people learn
  • Group discussion, presentation, question exercise, co-coaching exercise in pairs
Coaching skills practice
  • Questions and tools
Evaluating coaching effectiveness