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A lot of organizations are choosing coaching as one of their tools to engage, retain and groom employees. Human resources play a vital role in developing employees and coaching is one of the many tools that human resources can use in their daily interactions. Coaching has now become an essential skill for all managers and leaders to develop their team members


Who will benefit from this programme


Human Resources professionals whose core role is managing workplace relationships.

Program Objective


At the end of this programme participants will be able to:

  • develop a coaching style which meets individual and business needs
  • determine barriers to learning and how to overcome them
  • give effective feedback in a way that encourages positive change

Program Outline

Defining coaching
  • What is coaching?
  • Differences between coaching and other development approaches
  • Small group exercise
Functions of Human Resources
  • What is human resources
  • Roles and responsibilities
  • Human resources and its challenges
  • Coaching and human resources
  • Differences between coaching, mentoring, counselling, and training
Role of a coach
  • The role, skills and attributes of an effective coach
  • Key principles of coaching
  • Coaching as a motivational tool
  • Identifying coaching opportunities
  • Small group practical activity, pairs exercise and group discussion
Active and reflective listening skills
  • Active listening
  • Summarising, paraphrasing
  • Reflecting back
  • Practical exercises in pairs and trios with group discussion
Questioning techniques
  • Different types of questions
  • Use of open questions
  • Identifying ways people learn
  • Group discussion, presentation, question exercise, co-coaching exercise in pairs
Coaching Models
  • Explore different types of coaching models
  • Using the models for employees’ development
Coaching skills practice
  • Questions and tools
Evaluating coaching effectiveness